Covid-19 Customer Message
We are in full operation at the moment. Covid-19 is creating a lot of uncertainty, so we thought we would issue this statement to help people understand what Real Nappies is doing.
New Zealand is at Alert Level 2 on the Covid-19 Scale, which means all businesses are allowed to open.
Nappies are considered an essential item and we have had approval from the Ministry of Business, Innovation and Employment (MBIE) to remain open during the entire Covid-19 alerts and to be in business. As we move through the alerts we will continue to provide you with our products and our courier is still in operation.
However, please bear in mind the following points:
- These are busy and difficult times for courier companies and they are having to take on a large work load with a lot of people still staying at home and requiring more home deliveries.
- To ensure we don't over load the courier, we are only packing orders 1-2 times per week. These days are Monday and Thursday evenings to go out for collection on Tuesday and Friday mornings. Please take this into account when you are ordering.
We are still maintaining good health and safety while packing orders, including washing of hands and continued appropriate social distancing.
We have plenty of nappies in stock at the moment, and are monitoring constantly our suppliers to ensure we are still able to meet your needs.
What we ask most from you is to be patient. Deliveries may be delayed in this period.
Thank you for your support and loyalty and we hope that we can get through this together, safely and with confidence of a cleaner, brighter, healthier future.