Shipping and Postage
We've worked really hard to keep all our prices low, and that includes our postage rates. When you checkout you will see the exact shipping charge based upon your delivery address and the value of your order.
Delivery in New Zealand
We charge a rate of NZ$4.95 for nationwide postage of up to 5kg (this is most of our packages). This includes rural delivery. As we both grew up on farms, we don't see the need to disadvantage those that live outside the city. For heavier packages the charge is $8.95 up to 10kg.
However, if you spend $150 or more in total on your order, then you get free shipping on everything - yah!
We deliver anywhere. We use DHL or FedEx to delivery internationally. Rates are calculated at Check Out. If you are in Australia, be sure to check out our Australian website for better shipping rates: www.realnappies.com.au
How do I get free delivery?
If you spend over $150 and live in New Zealand, you will get free delivery on your items. That simple.
We pack the orders twice a week, generally Monday and Thursday evenings (though this can change). Our courier companies pick up at midday the following day and the delivery timeframes once with the courier is usually 2-3 days. If your order has not arrived in time, please consult directly with the courier company as once it's out of our hands there is little we can do.
If you are needing your order urgently, please email firstname.lastname@example.org with your order number and let us know so we can try and prioritise your order.