Terms and Conditions
Our legal trading name is Real Nappies 2023 Limited.
All prices displayed are in New Zealand Dollars.
We accept credit cards via Shopify Payments, Paypal, POLi, Zip, Bank Deposit.
If there is an inaccuracy with stock numbers or pricing, we will contact you via email as soon as possible and will happily refund you or put your payment towards another item.
If you wish to cancel an order, please email email@example.com. Any cancellations received prior to shipping may incur a 10% handling fee.
Real Nappies takes no responsibility for, including but not limited to:
- Normal wear and tear: staining, piling, loose seams on prefolds, relaxed elastics, natural fabric curling and shrinking.
- Damage to product after use, whether accidental or intentional.
- User error
- Drying products with PUL under high heat
- Inadequate washing
- Excessive use of fabric softeners or bleach
- Washing products over 60 degrees
- Ammonia build-up and damage from inadequate washing
- Inadequate maintenance of the velcro (not using the wash tabs or allowing lint buildup)
- Inadequate storage
- Leaks are not covered unless it is an issue in the PUL fabric, which must be sent back for inspection before replacement. Leaks are usually caused by a fit issue or inadequate absorbency.
We reserve the right to change any details on this website at any time, including pricing and shipping costs, without prior notice.
We do not take any responsibility for any statements, claims or representations from previous owners of the Real Nappies brand and products.
We want to support as many people as possible to be successful with using cloth nappies or if you need to get in touch, it is preferable by email:
79 Spaxton Street, Methven 7730
Please note: This is not a retail store. Real Nappies is online only.